Your Rights to Privacy

The Rei Super Trustee knows and understands the importance of protecting an individual's right to privacy, particularly in relation to any personal details our contracted administrators Mercer Investment Nominees Limited (MINL) (MERCER) may hold.

On 21 December 2000, the Privacy Amendment (Private Sector) Act 2000 (Cth) received Royal Assent. It amended the Privacy Act (which currently covers federal public sector agencies and private sector credit providers) to include provisions that regulate the way private sector organisations handle personal information.

The Privacy Act ensures that private sector organisations provide basic protection to personal information, including extra protection to sensitive information, such as health information.

To comply with the Privacy Amendment Act 2000 (Cth), the Rei Super Trustee will be bound by the 10 National Privacy Principles outlined in the legislation. The National Privacy Principles regulate, among other things, the collection, storage, quality, use and disclosure of personal information. The Trustee will ensure compliance with this legislation by ensuring that the National Privacy Principles are entrenched in all the procedures and policies undertaken by MERCER, and other Rei Super contracted companies.

Adherence to the National Privacy Principles

- The Trustee will collect personal information (where reasonable and practicable) directly from the individual. The Trustee may at times collect personal information directly from your employer.

- The Trustee will use the personal information collected for its primary purpose of collection only - that is, for the purposes of superannuation administration. Where the Trustee uses your information for a secondary purpose, such as direct marketing, the Trustee will obtain your consent. If your consent has not been obtained prior to the mailing, the Trustee will give you the opportunity to opt out of any future direct marketing campaigns at the time of mailing to you.

- The Trustee will take all reasonable steps to ensure that the personal information collected is accurate, complete and up to date. The Trustee will do this by ensuring that individuals are regularly given the opportunity to advise change of details with the mailings conducted each year.

- The Trustee has policies in place to ensure that the personal information collected and stored by MERCER is not misused or open to unauthorised access, modification or disclosure. The Trustee will achieve compliance with this by the standard audit process and by good communication with MERCER in regard to system access and will ensure external contractors contract on the basis that they also have privacy policies adhering to the National Privacy Principles.

- Where sensitive information such as information about your health is collected, it will only be used or disclosed for the primary purpose of collection and will not be used or disclosed for any other purposes unless MERCER, on behalf of the Trustee or the Trustee directly, holds your consent.

- The Trustee has policies in place to ensure that in dealing with requests for information made by 'eligible persons' in accordance with the Family Law Act 1975(as amended) neither the relevant member's address (including postal) to a request nor the existence of the request for information will be disclosed inappropriately.

The Types of Personal Information Held by MERCER, on Behalf of the Trustee

MERCER collects personal information on behalf of the Trustee, for the purposes of superannuation administration. The type of personal information collected includes, name, address, date of birth, telephone number and tax file numbers. The Trustee only collects personal information that is necessary for the purposes of superannuation administration.

The main way the Trustee would collect personal information from you is if you used the Rei Super web-site to lodge forms, such as membership application and change of personal details form etc., or completed hard copy paperwork sent to you. Also, there are circumstances where your employer may transfer your personal details to MERCER to establish a membership account on your behalf. In these cases, MERCER, on behalf of the Trustee, will advise you how your personal information will be used.

The Purpose for Collecting Personal Information

The personal information collected by MERCER, on behalf of the Trustee, is used to establish a superannuation membership account, to which your employer contributes, to correspond with you and to provide you with the superannuation benefits and options offered by your superannuation plan.

The consequences of not providing requested personal information may mean that the MERCER, on behalf of the Trustee, will not be able to provide superannuation administration services to you, including offering you some benefits and options of your superannuation plan.

Other organisations, which will have access to your personal information may include;

- A mailing house - an organisation contracted to undertake all mailing for Rei Super.
- Archiving companies - MERCER contracted organisations to ensure that all hard copy documents are stored off site in a secure environment.
- Auditors and Regulators & Government Agencies - organisations that ensure Rei Super and MERCER are complying with legislation and can comment on contractual obligations.
- Underwriters - insurance organisations which provide underwriting services for insured benefits
- Solicitors, barristers and medical specialists engaged by the Trustee and/or MERCER in respect of the Rei Super-your name and address will be de-identified as far as is possible in respect of these disclosures.
- Computing or information technology professionals engaged to assist MERCER with the provision of administration services for the Rei Super.
- Should the Trustee enter into a strategic alliance with an organisation offering financial planning services to the public, disclosure of members' personal information to that organisation for provision of those services may become necessary.

Contact Details

If you would like further information on how MERCER or the Trustee handles personal information, or if you wish to make a complaint about a possible breach of privacy, please write to the address below:

Complaints Officer
Rei Super
Locked Bag 4303
Melbourne VIC 3001

If you are unsatisfied with the resolution of any matter of privacy, you can refer the matter to the Privacy Commissioner by calling 1300 363 992.

Requests for Personal Information

Under the National Privacy Principles, you also have a right to know what information the Trustee holds and you are entitled to view this information to ensure it is accurate and correct. To obtain this information, please write to the postal address above requesting MERCER, on behalf of the Trustee, to forward your personal details. There are certain circumstances in which access to the information will be denied or restricted.

You must understand that providing information to you in an electronic form may not be secure.

A small charge may in certain circumstances be levied for the administration time involved in capturing and providing your specifically requested information.

This statement has been prepared to assist individual's understanding of how the Trustee aims to protect the privacy of your personal information. A more detailed 'Privacy Plan' established by the Trustee for your certainty and benefit can be accessed at www.reisuper.com.au at the rear of that website.

REI SUPERANNUATION FUND PRIVACY PLAN

A more detailed "Privacy Plan" established by the Trustee for your certainty and benefit can be found here.