REI Super COVID-19 Information hub

These are challenging times for all with many changes to our normal working and home lives. We understand that the news of coronavirus pandemic and the resulting volatile share market could be a concern for you. 

We’re committed to keeping you updated on COVID-19 and your super and will be updating this page regularly as the situation changes. 

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Important information

If the ATO approves your early access to super application, there is no need to contact us.  We will process your claim and transfer the funds to your bank account within 5 business days of the ATO letting us know.

An update from our CEO and Chair

We hope you and your loved ones are continuing to keep safe in these unprecedented times.

The once in a century COVID-19 pandemic has been difficult for all Australians, including our members in the real estate sector. The health crisis has required the introduction and maintenance of social distancing measures which have impacted our sector, the economy and our way of life.

We would like to update you on how REI Super has been managing your retirement savings since our last update in March.


Message from Jarrod and Claire

Your Investments - remaining calm in the face of market volatility

Watch this video from our Investment Partner, Morningstar. They will help explain the impact coronavirus has had on investments and why its important to remain calm in the face of a volatile market. Contact our Helpline or speak with a financial adviser if you have any concerns about your investments. 


Webinar with Jarrod Coysh and REINSW

The REINSW recently invited REI Super to help address some of the questions REINSW members and staff have regarding superannuation matters in the current environment. 


Early release of super

The Government has announced new financial assistance measures to aid Australians experiencing financial difficulty as a result of the COVID-19 outbreak. If you are in financial stress as a result of coronavirus you may be able to access up to $10,000 from your super account in 2019-2020 and a further $10,000 in 2020-2021.


COVID-19 and pension minimum drawdown

If you have a pension, or a transition to retirement account, the government have introduced a temporary relief measure of reducing the minimum drawdown payment amounts which could be of benefit to you. 


Protecting your super from COVID-19 scams

There are currently COVID-19 (Coronavirus) themed phishing emails and SMSs in circulation. If you are approached about paying a fee to release your super, it is likely to be scam.

The Australian Taxation Office is managing all claims for the early release of super through the myGov online service. There is no need to involve a third party or pay a fee to get access under this scheme.



Get in touch with us

We’re currently receiving a large number of calls, so it may take us a little longer than normal to respond. We apologise for these delays and will be updating this page regularly.

  • Call: 1300 13 44 33
  • International: +61 3 8687 1834

Our member services team is available between 8am and 7pm AEDT, Monday to Friday except for national public holidays.

In the meantime you can access your online account.


Access to your super account

You can access your account at any time. You will need your membership number and PIN. When logged in you can:

  • Find and combine your super accounts
  • Update your contact details
  • Check your balance
  • View your insurance details
  • Update your beneficiaries (non-binding). Click here for more information about binding beneficiaries
  • Make changes to your investments



Our staff and operations

Looking after our staff who look after your super is important to us.

We have put in place the technology and processes to support REI Super staff working from home.

We’re focused on helping our staff stay healthy, support their loved ones and minimize any disruptions to our members.