REI Super COVID-19 Information hub

These are challenging times for all with many changes to our normal working and home lives. We understand that the news of coronavirus pandemic and the resulting volatile share market could be a concern for you. 

We’re committed to keeping you updated on COVID-19 and your super and will be updating this page regularly as the situation changes. 

Lady with mobile phone 1000

Important information

If the ATO approves your early access to super application, there is no need to contact us.  We will process your claim and transfer the funds to your bank account within 5 business days of the ATO letting us know.

Message from our CEO and Chair

We are writing to you to ensure that you have the latest news on REI Super’s response to COVID-19, and understand what this means for you and your super. We want to reassure you that we are here to help!
In these uncertain times, our priority continues to be putting your interests first and, at the same time, protecting the health of our people and the community.
We are continuing to monitor advice from the World Health Organisation, the Australian Government Department of Health and state health authorities in respect to responses to COVID-19 (Coronavirus). To protect the health of our people and the community we have been operating the fund remotely since 23 March with all staff working from home.
Message from Jarrod and Claire

Your Investments - remaining calm in the face of market volatility

Watch this video from our Investment Partner, Morningstar. They will help explain the impact coronavirus has had on investments and why its important to remain calm in the face of a volatile market. Contact our Helpline or speak with a financial adviser if you have any concerns about your investments. 


Webinar with Jarrod Coysh and REINSW

The REINSW recently invited REI Super to help address some of the questions REINSW members and staff have regarding superannuation matters in the current environment. 


Early release of super

The Government has announced new financial assistance measures to aid Australians experiencing financial difficulty as a result of the COVID-19 outbreak. If you are in financial stress as a result of coronavirus you may be able to access up to $10,000 from your super account in 2019-2020 and a further $10,000 in 2020-2021.


COVID-19 and pension minimum drawdown

If you have a pension, or a transition to retirement account, the government have introduced a temporary relief measure of reducing the minimum drawdown payment amounts which could be of benefit to you. 


Protecting your super from COVID-19 scams

There are currently COVID-19 (Coronavirus) themed phishing emails and SMSs in circulation. If you are approached about paying a fee to release your super, it is likely to be scam.

The Australian Taxation Office is managing all claims for the early release of super through the myGov online service. There is no need to involve a third party or pay a fee to get access under this scheme.



Get in touch with us

We’re currently receiving a large number of calls, so it may take us a little longer than normal to respond. We apologise for these delays and will be updating this page regularly.

  • Call: 1300 13 44 33
  • International: +61 3 8687 1834

Our member services team is available between 8am and 7pm AEDT, Monday to Friday except for national public holidays.

In the meantime you can access your online account.


Access to your super account

You can access your account at any time. You will need your membership number and PIN. When logged in you can:

  • Find and combine your super accounts
  • Update your contact details
  • Check your balance
  • View your insurance details
  • Update your beneficiaries (non-binding). Click here for more information about binding beneficiaries
  • Make changes to your investments



Our staff and operations

Looking after our staff who look after your super is important to us.

We have put in place the technology and processes to support REI Super staff working from home.

We’re focused on helping our staff stay healthy, support their loved ones and minimize any disruptions to our members.