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Account Security

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At REI Super, we have cyber-security as a top priority to protect members’ accounts and retirement balances.

Your Security is Our Priority 

We will never ask you to disclose your password or sensitive account information via email or SMS. If you receive any suspicious communication claiming to be from REI Super, do not respond and contact us directly on 1300 13 44 33.

For tips on protecting yourself from scams and fraud, visit moneysmart.gov.au.

Secure Member Login – What’s Changed

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Re-register for online account access

  • Starting December 2025, REI Super upgraded the member login process for enhanced security. 
  • Multi-Factor Authentication (MFA) will be required for every login. 
  • You’ll need your member details. 
  • Ongoing access: Login with your email and strong-secure password, and follow MFA prompts. 
  • Password Recovery: If you forget your password, click forgot password link on the login screen and follow the prompts. 

What is Multi-Factor Authentication (MFA)?

MFA is a security measure requiring two or more proofs of identity (e.g. password + SMS code or authenticator app). It significantly reduces the risk of unauthorised access even if one credential is compromised. Learn more at Cyber.gov.au MFA Guide.

For many Australians, super is likely to be one of their largest assets after their home, and like your home it needs protecting.

Protect Your Personal Information

  • Use strong passwords and update them regularly.
  • Shred personal documents and secure devices with antivirus software.
  • Monitor your bank transactions, credit card, and online shopping accounts.
  • Check your credit report and super balance regularly.
  • Full guide: MoneySmart – Protect Yourself from Scams.

Beware of Unsolicited Calls and Financial Advice

Unsolicited calls offering financial advice or requesting sensitive information are on the rise. We will never call you to ask for your password or confidential account details. If you receive a call claiming to be from REI Super or another financial institution and you’re unsure of its legitimacy, hang up and contact us directly on 1300 13 44 33. 

For more information on how to identify and respond to suspicious calls, see our article: Unsolicited Financial Advice Calls – What You Need to Know

Investment risks and sales tactics in a changing digital world 

Be cautious of high-pressure sales tactics that push you into super or investment products that may not be right for you.  

As the digital financial landscape continues to evolve, it can be harder to know which organisations are acting in your best interests.  

That’s why it’s important to stay informed and take the time to understand where your super is invested. 
 
If you’re unsure about your investment options, our financial advice team can answer your questions and guide you through your options at no extra cost. 

Request Financial Advice. 

Highlights from REI Super Article: Check your REI Super account regularly

Full article: Protect Your Super – How to Spot and Avoid Scams.

Helpful Resources

  • Cyber.gov.au – Official government cyber security advice and incident reporting.
  • Scamwatch.gov.au – Scam alerts, reporting, and prevention resources.
  • Moneysmart.gov.au – Financial scam prevention, including superannuation scams.

Need assistance? Call us.

1300 13 44 33