As part of our ongoing commitment to measuring and improving our member experience, we have commissioned an Australian independent customer research company (CSBA) to conduct a short survey online with select members who have opted-in to receive communications relating to research.
Throughout March 2024, you may be contacted by email or SMS to complete a survey about your customer experience with REI Super.
The aim of the project is to gain feedback from our members, which will help inform and improve our service delivery.
Please find specific information about the program below
Key dates and method of surveying
The survey period will run throughout March 2024 and will be conducted by email/online.
What the survey covers
The survey covers a broad range of customer experience measures including Satisfaction, Ease of doing business and Advocacy for the fund. Some other areas include, but are not limited to, member loyalty, fund benefits, operational efficiency and quality of service.
Privacy
Your privacy is of the utmost importance to us. For this reason, your responses will remain completely anonymous.
For more information about how we handle your personal information, refer to the fund Privacy Policy.
We greatly appreciate any feedback you provide about REI Super and look forward to helping improve your customer experience.
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The information contained in this article does not constitute financial product advice. However, to the extent that the information may be considered to be general financial product advice, REI Super advises that REI Super has not considered any individual person’s objectives, financial situation or particular needs. Individuals need to consider whether the advice is appropriate in light of their goals, objectives and current situation. Members should obtain and read REI Super's Product Disclosure Statement and Target Market Determination before making any decisions. REI Superannuation Fund Pty Ltd ABN 68 056 044 770 AFSL 240569. RSE L 0000314 REI Super ABN 76 641 658 449 RSE R1000412 MySuper unique identifier 76641658449129. February 2024.