Important Changes to your Account Administration

This page gives you quick access to important updates about your REI Super account and changes to our administration.

Latest Updates

Scheduled maintenance for Member Online

We’re making improvements to your Member Online experience. As part of scheduled maintenance, REI Super members will be unable to login to their account online from 7:00 pm AEDT, 23 January 2026 to 5:00 pm AEDT, 26 January 2026.

Thank you for your patience while we work to make managing your super even easier.

23 December – Higher call volumes 

We’re currently experiencing high inbound call volumes as of 19 December. Our team is working hard to assist everyone as quickly as possible, and we genuinely appreciate your patience during this busy period. 

If your enquiry isn’t urgent, we encourage you to request a call-back and one of our team members will get in touch as soon as they can. 

Thank you for your understanding. 

19 December – Transition complete and online access restored

The Limited Service Period ends today. Full services resume, and you’ll be able to access your account online again. You’ll need to re-register using your member number and follow the prompts to set up your new login details. We appreciate your patience and look forward to providing you with improved service.

How to re-register for online account access

  1. Go to the Register for Online Account Access webpage Click this link
  2. Have Your Details Ready
    Ensure you have your email address and mobile number that are registered to your REI Super account.
  3. Enter Your Details and Member Number

    -        Include any leading zeros, if you have any, in your Member number.

    -        You can find your Member number in the email we sent about the admin transition.

    -        If you can’t locate it, call our friendly helpline on 1300 13 44 33.

  4. Follow On-Screen Prompts
    Complete the steps shown on the page to re-register.
  5. Create a Strong Password
    Use a secure password that meets the site’s requirements (e.g., mix of letters, numbers, and symbols).
  6. Verify with SMS Code
    A one-time code will be sent to your registered mobile number via SMS. Enter this code to confirm your identity.
  7. Complete Registration
    Once verified, your account will be successfully re-registered.
    Note: This is a one-time process. After registering, you can login as usual.

Handy registration tips

  • Use your unique email and mobile number
    Make sure the email address and mobile number you enter are the ones registered on your REI Super account.

  • Update your details if needed
    If your email or mobile needs updating, call us on 1300 13 44 33 or complete the Change of Membership Details (PDF) form and send it to admin@reisuper.com.au.

  • Have your member number ready
    You’ll find your member number in your Welcome Letter or your Annual Statement. If you can’t find it, call us on 1300 13 44 33.

  • Include any leading zeros
    When entering your member number, type it exactly as shown — including any zeros at the start.

  • Your mobile is used for 2FA
    You’ll receive a one‑time SMS code as part of the registration process to help keep your account secure.

  • Create a strong password
    Follow the on‑screen password requirements to keep your online account protected.

About the Changes Made

What’s Happened

REI Super updated the company that looks after your account, called the administrator. This change was designed to make your experience smoother and your account even more secure. 

As of 1 December 2025, REI Super’s administrator changed to SS&C Bluedoor Pty Ltd who are now managing the day-to-day administration of your REI Super account. 

Some services were temporarily unavailable during the Limited Service Period from 5 pm, 19 November 2025, until 19 December 2025 (AEDT) while we transferred your account (see more below).

Normal services recommenced on 19 December 2025, once all the information was transferred across.


To understand how these changes could have affected you, please read: 

pdf
(pdf - 986 KB)
pdf
(pdf - 1108 KB)

What Happened After the Change?

  • Online Account Access: To access your account online, you will need to re-register. 

To re-register, simply click this link and re-register using your member identification number, along with the email address and mobile number already linked to your REI Super account. Then follow the prompts to set your new password. Please see the above below. 

  • Mobile App: The current app was retired as of 28 November 2025.  
  • Cheques: Cheque payments are no longer accepted or issued as of 19 November 2025.
  • Contact Details: Our postal address and international phone number has changed. See below for details. 

Contact Us

PO Box 832, Newcastle NSW 2300

Phone: 1300 13 44 33

International: +61 3 7073 3051

Email: admin@reisuper.com.au

FAQs

General Employers Insurance Investments

General

Starting 1 December 2025, SS&C Bluedoor Pty Ltd will become the new administrator for REI Super, replacing Mercer Outsourcing (Australia) Pty Ltd. It is expected that normal service will commence from the 19th December 2025, once all the information is transferred across.

  • For most members, you can still contribute via BPAY with your existing BPAY details.
  • Contributions you make via BPAY between 5pm AEDT 19th November and the 19th December 2025 will be received by REI, and processed after 19th of December.
  • No. The new administrator will not accept or issue payments by cheque after 5 pm on 19 November 2025.
  • Cheques sent after this date will be returned.

No, there will be no changes to member fees and costs as part of the administrator change.

To avoid delays, submit your request as soon as possible before 5pm AEDT 14th November. Applications for Income/TTR accounts won’t be processed between 5pm AEDT 19th November and the end of 19th December. Processing will resume after this period.

  • Yes. The current mobile app will be retired after 5 pm on 28 November 2025.
  • A new app will be launched in the future.
  • Use Member Online via your mobile browser in the meantime.

Yes, your personal details and preferences will carry over automatically.

Yes, it will stay valid and binding throughout the upgrade, and will be carried over to the new administrator



Employers

We do not anticipate any SuperStream compliant clearing houses will be impacted. Details including your REI Super Employer number and REI Super’s Unique Superannuation Identifier (USI) remains the same.
Yes, you can continue to remit super contributions during the limited service period. However, incoming contribution payments will not be processed in the REI Super Member’s accounts until after 19 December when it is expected that the limited service period will end. 
Absolutely! They can apply here.


Insurance

No, your insurance stays in place and claims will still be processed.

  • No there will be no changes to the design of the insurance product we offer and the costs to members.
  • Member insurance will remain with Metlife post administrator change and any current insurance and premiums on your account will remain.


Investments

No, Your super balance will continue to be managed by our experienced investment team and this change will not affect the performance of your investment option(s). You won’t be able to change your investment options during the limited service period.

There are no changes to our investment design/fees/costs related to our investment options. Our current design of our investment options will continue after the change of administrator.

Need Help? Call us. We're here to support you.

1300 13 44 33