Starting 1 December 2025, SS&C Bluedoor Pty Ltd will become the new administrator for REI Super, replacing Mercer Outsourcing (Australia) Pty Ltd. It is expected that normal service will commence from the 19^th December 2025, once all the information is transferred across.

• Online access will be paused from 5 pm on 19 November 2025.
• Full access resumes from 19 December 2025.
• You’ll need to re-register for Member Online using your member ID, email, and mobile number.

• No action is required from you.
• We will be working to make this a seamless transition for members and will handle all aspects of the changeover.

• Requests received during the LSP will be processed after 19 December 2025.
• Most will be backdated to the date received, using the unit price applicable on that day.

• For most members, you can still contribute via BPAY with your existing BPAY details.
• Contributions you make via BPAY between 5pm AEDT 19th November and the 19th December 2025 will be received by REI, and processed after 19th of December.

• No. The new administrator will not accept or issue payments by cheque after 5 pm on 19 November 2025.
• Cheques sent after this date will be returned.

• Urgent requests may be processed before the LSP ends.
• Contact REI Super by phone for urgent matters.

No, there will be no changes to member fees and costs as part of the administrator change.

• Yes. If you’re due to receive an income or pension payment during the limited service period, it will be paid in advance to minimise disruption.
• Payments are expected to be made on the 21st or 22nd of November.

To avoid delays, submit your request as soon as possible before 5pm AEDT 14th November. Applications for Income/TTR accounts won’t be processed between 5pm AEDT 19th November and the end of 19th December. Processing will resume after this period.

• Adding or withdrawing money from your account
• Changing investment options
• Processing lump sum payments
• Starting or changing pensions
• Insurance applications and changes
• Updating member details
• Online and mobile app transactions

• Yes. The current mobile app will be retired after 5 pm on 28 November 2025.
• A new app will be launched in the future.
• Use Member Online via your mobile browser in the meantime.

You can submit it, but it won’t be processed between 5pm AEDT 19 November and 19th December. We’ll queue requests received during this time and recommence processing after 19th December. We recommend sending it in before 5pm AEDT 14th November.

Yes, your personal details and preferences will carry over automatically.

• No, updates to your personal details will be temporarily paused between 5pm AEDT 19th November until 19th December.
• If you need to make any changes, please update them before 5pm AEDT 19th November.

Yes, your annual statement will be sent as usual.

• No, you won’t be able to update beneficiaries between 5pm AEDT 19th November and 19th December.
• Please submit your request before 5pm AEDT 14th November.

There will be no additional direct charge for members. 

Yes, it will stay valid and binding throughout the upgrade, and will be carried over to the new administrator