Article

Help is only a phone call away

posted on 18.08.2017

We’re listening

Real estate is a business unlike any other, so it’s no surprise that working at the REI Super Helpline is different to any other call centre.

They receive questions ranging from the everyday, such as:

Q:           How often should my employer be paying my super?

A:            At least quarterly

to the more creative, such as:

Q:           Can I get my employer to pay my super into my mortgage?

A:            No

Our member services team has heard it all, and they understand the unique needs of people who work in the property industry.

They are on hand for any superannuation query you may have and can even arrange for you to have personal financial advice.

They all agree that the best thing you can do with your super is to get involved: log in, check your contributions and keep track of your investments. If you need help getting started, pick up your phone and call them.

To speak to one of our friendly member services team members, call the Helpline on 1300 13 44 33 between 8.30am and 7.00pm Australian Eastern Standard Time, Monday to Friday (except national public holidays). 

Above: Brenden Campbell, one of the helpful team members you’ll talk to when you call the REI Super Helpline.

The Helpline is offered to REI Super members through our appointed administrator and consultant, Mercer. Mercer Outsourcing (Australia) Pty Ltd ABN 83 068 908 912

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Super retirement Managing your super